Set the Alarm Clock! TWG 2025 Chengdu Tickets Priority Purchase Channels Open at 20:00 Tonight and Overall Sales to Be Launched on June 30
On August 7-17, the 12th edition of The World Games (abbreviated as TWG 2025 Chengdu) will be held in Chengdu. Since April 29, 2025, we have run 3 rounds of ticket booking application. The public whose applications were successful are granted priority purchase rights.
The phase for the priority purchase of the tickets for TWG 2025 Chengdu is between 20:00, June 27 and 19:00, June 30, 2025, and the overall sale starts at 20:00, June 30, 2025. Members of the public who successfully applied for early reservations and obtained priority purchase rights but did not buy tickets during the priority purchase period are deemed to have forfeited their priority rights. However, they may still purchase tickets during the overall sale phase.
TWG 2025 Chengdu has 60 disciplines under 34 sports, with ticket prices ranging from RMB 30 to RMB 880. The public can check ticket prices and purchase tickets on ticket-purchasing platforms or official cooperation sales channels like the official website of TWG 2025 Chengdu (https://www.theworldgames2025.com), the official ticket-booking WeChat account (TWG 2025 Chengdu Ticketing System), Ali-pay Mini Program (TWG 2025 Chengdu Ticketing System), Chengdu2025 App and the official website of IWGA (www.theworldgames.org).
The Ticket Purchase Procedure is as follows:
1. Priority Purchase Phase
2.Overall Sale Phase
TWG 2025 Chengdu does not set up off-line sales point, and all the tickets will be sold online.
The public is encouraged to keep track of the latest developments in ticketing by following the above-mentioned official platforms or calling the official ticketing hotline on +86 (28) 962770.
FAQ’s and Answers on TWG 2025 Chengdu Ticket-Booking Application
1. Does ticket purchasing adopt the real-name system?
Tickets for the Games must be purchased using real names. The purchasers need to provide their real-name-based details, including but not limited to name, type of ID and ID number, to tie each ticket with the information of its holder.
2. Is there an age limit for the ticket purchaser?
The minors can not purchase tickets alone. They must share one order with at least one adult aged above18 years. Children under 6 years of age on the date of the match can be admitted with valid identity documents. However, each child must share a seat with his/her guardian. Ticket-holding children aged above 6 on the date of the match are permitted entry on condition of being in the company of their guardian.
3. Can we purchase tickets for other people? Is there any limit on the number of tickets one individual can buy?
It is allowed to purchase tickets for others. However, please do make sure that the accurate identity details of the ticket holders are put in. One valid ID card gets one ticket to the same match. One single account is allowed to purchase no more than six tickets to the same match. (Among the holders of the six tickets there must be at least one adult.)
4. Why can’t we select seats?
To ensure fairness and efficiency of ticket allocation, all tickets must be purchased on a basis featuring the principle of "use real-name for registration and select price tiers but not seats" . When the free refund period closes, the system will automatically assign specific seats and areas based on the order of payment and the selected price tier. For tickets purchased after the free refund deadline, the seat and area will be assigned within 24 hours. If a ticket is purchased less than 24 hours prior to the event, the system will assign seat as quickly as possible.
In cases where seat adjustments are necessary due to camera setups, obstructed views, etc., we will notify ticket holders in advance and make changes accordingly.
5. How can we confirm that a ticket-booking application is successful?
When a ticket-purchase attempt is successful, the purchaser will receive a text message or email confirming it. At the same time, the ticket information can be checked on the page of “Me-My order” in the ticketing system.
6. Overseas spectators reported of the failure to receive text messages after reserving tickets. What is your advised solution?
International text messages may be subject to delays due to glitches of overseas carrier networks. To ensure smooth ticket purchase experience for overseas users, we recommend selecting email verification for registration and confirmation. Please take one of the following browsers:Internet Explorer (IE) 11 or later version, the latest version of Google Chrome, the latest version of Mozilla Firefox, Safari, Microsoft Edge.
7. Overseas spectators reported of the failure to open up the payment page. What is your recommended solution?
Due to technical restrictions of overseas banks involved in payment, we recommend the users go for the following browsers when trying to log onto the payment page: Internet Explorer (IE) 11 or later version, the latest version of Google Chrome, the latest version of Mozilla Firefox, Safari, Microsoft Edge.
8. Are the tickets purchased refundable?
Tickets purchased prior to 24:00 July 21, 2025 are eligible for free refund with the condition of a certain percentage of cancellation fees being charged. Tickets purchased between 24:00 July 21, 2025 and the end of the date for the event are non-refundable except that the refund is necessitated by the organizer of the event. In dealing with ticket-refunding timeline, purchasers are recommended to follow Beijing Time. Please refer to the public announcement released by the official ticketing platforms of TWG 2025 Chengdu for specific ticket-refunding policies.
9. How are cancellation fees charged?
For tickets refunded within 10 days of purchase, they are fully-refundable with no cancellation fees charged. For tickets refunded between 11 and 15 days after purchase, a cancellation fee worth 10% of the ticket face value will apply. For tickets refunded after 15 days of purchase, a cancellation fee worth 20% of the ticket face value will be chargeable. For refunds incurred by the purchasers, refund applications will be processed, approved and returned via the original payment method. For other eligible refunds, approved amounts will be fully refunded via the original payment method within 30 business days of the close of the event. The final refund policy is subject to the official announcement on the ticketing platform of TWG 2025 Chengdu.
10. Can the tickets of TWG 2025 Chengdu be resold or transferred?
The tickets for TWG 2025 Chengdu cannot be resold or freely transferred, but each ticket can be gifted once. To transfer a ticket, the ticket holder must put in a transfer request through the official ticketing platform. Upon approval by the Ticketing and Spectator Service Center, the system will process the transfer.
Specific gifting rules are subject to the official announcement on the official ticketing platform of TWG 2025 Chengdu.
11. How do the spectators make entry into the venues?
Spectators must present their original valid ID documents for verification before entry. Accepted forms of identification include: Chinese resident ID card or household registration booklet, mainland travel permit, passport, etc. If you purchase tickets using a Chinese resident ID card but forget to bring it along, you can complete on-site real-name authentication via your mobile phone, obtain a temporary entry pass (QR code), and scan the QR code at the gate for entry.
12. Is there a dedicated entry channel for special spectators?
All venues of TWG 2025 Chengdu provide manual entry channels for minors and spectators with special circumstances.
Minors must be accompanied by a parent or guardian. Both the minor and accompanying adult must present the original copy of identification documents (household registration booklet, ID card, passport, etc.). Venue staff will manually verify the documents against the ticketing system to ensure identity-match before granting entry.
13. Can the spectators re-enter the venue if theyleave during the event?
To ensure event security and optimize spectator experience, re-entry after exiting is in principle not permitted at the events of TWG 2025 Chengdu.
14. Can official invoicebe issued?
Those requiring reimbursement for ticket expenses may apply for an official invoice on the official ticketing platform within 90 days after the close of the event.
15. Should issues crop up in purchasing tickets, how can they be resolved?
In case of issues in ticket purchase, please report these issues by calling the official ticketing hot-lines on +86 (28) 962770 (International) or (028) 962770 (domestic) or through online platform. Upon receiving your queries, we will immediately activate the fast-response mechanism, try our best to address your concerns, and safeguard the rights and interests of the public.
Source: TWG 2025 Chengdu Ticketing System
